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Customer Satisfaction Survey

Thank you for taking the time to take our survey. The feedback will help us to better serve your needs in future.

Our Services

Please complete the following survey questions if you are a former customer of MGCI's WIOA program.

1. What types of services/programs were provided to you by the Middle Georgia Consortium (MGCI)? Please select all that apply.

Visit Career Facilitator
Job Search
Assessment
Career Information
Orientation Services
Financial Aid
Labor Market Information
Counseling/Planning

2. What is your overall satisfaction with the services provided to you? Please select only one.

Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied

3. Considering your expectations of the training you participated in, to what extent have the services met your expectations? Please select only one.

Exceeds Expectations
Met Expectations
Somewhat Met Expectations
Did Not Meet Expectations

4. How well do you think the services you received compare with the ideal set of services for people in your circumstances? Please select only one.

Very Close To The Ideal
Close To The Ideal
Somewhat Close To The Ideal
Not Very Close To The Ideal

5. Staff was accessible when you had questions or needed assistance; i.e. your questions, phone calls and/or e-mails were answered. Please select only one.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree

6. Staff had a genuine interest in serving you. Please select only one.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree

7. How many times have you visited our One Stop Center? Please select only one.

1 Visit
2 Visits
3-5 Visits
6-9 Visits
More than 10 Visits

8. Would you recommend our services to a friend?

Yes
No

Why or Why Not?

Our Website

Please complete the following survey questions if you have visited our website at http://www.mgwib.com.

9. How helpful is the mgwib.com website? Please select only one.

Very Helpful
Helpful
Somewhat Helpful
Not Helpful

10. Would you recommend the mgwib.com website to a friend?

Yes
No

Why or Why Not?

Optional Information

11. Please provide any other comments you would like to make about our services or web site.

Name:

If you would like someone from MGCI to contact you, please provide your phone number and/or e-mail address.

Phone Number

E-Mail